Last Updated: 30th March 2015

Privacy Policy:

Ross Creek Medical Clinic recognizes and respects your privacy when you use our Ross Creek Medical Clinic Patient Portal service to securely access your electronic medical records on-line through the Ross Creek Medical Clinic Patient Portal website. We will use your personal information only for the purposes for which it is collected. By providing your personal information to us, you agree that we may use it for these purposes only. You may withdraw your consent to these uses, but if you do, we will not be able to continue providing the services. Ross Creek Medical Clinic uses "Wolf" electronic health record powered by Telus. This electronic health record is approved by the Government of Alberta. Despite every effort made to protect the privacy of your health information by the software provider, Ross Creek Medical Clinic wants you to know that there is a potential risk despite being infinitely small that a third party may get access to this information without your consent. In such situation the software provider will inform Ross Creek Medical Clinic and we relay this information to you.

Why We Collect Personal Information

We only collect and use your personal information (e.g. name, date of birth, Personal Health Number, email address, etc.) for the following purposes:

1. To deliver the services that you have requested
2. To manage your account and provide you with customer support

Your e-mail address will only be used to send important service messages; such as information about new services, a notification asking you to log in to the portal for messages or notifications for preventative screening, or changes to the services.

Disclosure of Your Personal Information

We do not disclose your personal information to anyone; except if in accordance with a legal obligation under a warrant, court order or subpoena.

Ross Creek Medical Clinic reserves the right to disclose personal information when reasonably necessary to protect our company, users and employees and to enforce our policies and terms and conditions for use.

Ross Creek Medical Clinic Patient Portal personal information is not stored or sent outside Canada.

Control of Your User ID and Password

You are responsible for protecting your User ID and password and any actions taken with them. Do not share your User ID and password with anyone. If you suspect that your password has been compromised, for any reason, you should change it immediately.

Select a password that is meaningful to you but not obvious or easy to guess; such as your birth date, phone number, social insurance number or similar information about your family. Do not write down your User ID and password, store it in a file on your computer or permit anyone to observe you entering your User ID and password.

You can change your User ID/email address and/or your password at any time.

Security of Your Personal Information

Ross Creek Medical Clinic uses safeguards to protect your personal information against loss or theft and unauthorized access; including when transferred between your computer and our server. Your access to the Ross Creek Medical Clinic Patient Portal website is a secure connection. For additional protection, after 3 unsuccessful login attempts a user will be locked out and the website will automatically log out after 15 minutes of inactivity.

Only authorized employees, who are bound by our clinic confidentiality agreement, can access your personal information and only when required to perform their duties.

Changes to the Ross Creek Medical Clinic Patient Portal Privacy Policy

From time to time we may update the Ross Creek Medical Clinic Patient Portal Privacy Policy. We recommend you routinely check the Ross Creek Medical Clinic Patient Portal website for changes.

Questions, Concerns and Complaints

If you have any questions or concerns regarding the handling of your personal information please contact us at (780) 589-3989

You may also forward your privacy concerns directly to the Office of the Information and Privacy Commissioner for Alberta at www.oipc.ab.ca.