Last Updated: December 2014
Mission Oaks Medical Centre recognizes and respects your privacy when you use the Patient Portal
service to securely access your electronic medical records on-line through the Patient
Mission Oaks Medical Centre (MOMC) will use your information only for the purposes for which
it is collected. By providing your personal information to us, you agree that we may use it
for these purposes only. You may withdraw your consent to these uses, but if you do, we will
not be able to continue providing the services.
Why We Collect Personal Information
We only collect and use your personal information (e.g. name, date
of birth, Personal Health Number, email address, etc.) for the following purposes:
To confirm your identity when you register for our Health eGateway
To deliver the services that you have requested
To manage your account and provide you with customer support
Your e-mail address will only be used to send important clinic related service messages;
such as information about new services, notifications that there are new documents available
for you to review in the our Health eGateway (such as Laboratory results, documents or other test
information) or changes to the services.
Disclosure of Your Personal Information
We do not disclose your personal information to anyone; except if in accordance with a legal
obligation under a warrant, court order or subpoena.
MOMC reserves the right to disclose personal information
when reasonably necessary to protect our company, users and employees and to enforce
our policies and terms and conditions for use.
Mission Oaks Medical Centre Patient Portal
personal information is not stored or sent outside Canada.
Control of Your User ID and Password
You are responsible for protecting your User ID and password and any
actions taken with them. Do not share your User ID and password with anyone. If
you suspect that your password has been compromised, for any reason, you should
change it immediately.
Select a password that is meaningful to you but not obvious or easy
to guess; such as your birth date, phone number, social insurance number or similar
information about your family. Do not write down your User ID and password, store
it in a file on your computer or permit anyone to observe you entering your User
ID and password.
You can change your User ID/email address and/or your password at any
Security of Your Personal Information
MOMC and our technology partners uses safeguards to protect your personal information
against loss or theft and unauthorized access; including when transferred between
your computer and our server. Your access to the Health eGateway is a secure connection. For
additional protection, after 3 unsuccessful login attempts
a user will be locked out and the website will automatically log out after 15 minutes
Only authorized employees, who are bound by a confidentiality agreement,
can access your personal information and only when required to perform their duties.
From time to time we may update the
Mission Oaks Medical Centre
check the Mission Oaks Medical Centre Patient Portal website for changes.
Questions, Concerns and Complaints
If you have any questions or concerns regarding the handling of your
personal information please contact us in writing
You may also forward your privacy concerns directly to the Office of
the Information and Privacy Commissioner for BC at