Last Updated: 30th March 2015
The Medical Group recognizes and respects your privacy when you securely access your
electronic medical record on-line through the Patient Portal website.
and medical record. Everyone working for this office is required to adhere to the
protections described in this policy. Only authorized employees, who are bound by a
confidentiality agreement, can access your personal information, and only when required
to perform their duties. If you have any questions regarding our privacy practices,
please contact your doctor or one of our staff.
What personal information do we collect?
Identification and Contact information: Name, address, date of birth, emergency contact, etc.
Billing information: Provincial plan and/or private insurer.
Health information: Symptoms, medical and family history, allergies, test results, reports,
diagnoses, treatments, pre-scriptions, etc.
We collect only the information that is required to provide care, administrate the care that
is provided, and communi-cate with you. We do not collect any other information, or allow
information to be used for other purposes, without your express (i.e. verbal or written)
consent, except where required to do so by law.
When and to whom do we disclose personal information?
By virtue of seeking care from us, your consent is implied for your information to be collected
and used by this office to provide you with care, and to share it with other providers involved
in your care. By providing your personal information to us, you agree that we may use it for
these purposes only.
Disclosure to other health care providers: Relevant health information is shared with other providers
involved in your care, including (but not limited to) other physicians and specialists, pharmacists,
lab technicians, nutritionists, physio-therapists, occupational therapists.
Disclosures authorized by law: There are limited situations where we are legally required to disclose
your personal information without your consent. These situations include (but are not limited to) billing
provincial health plans, reporting infectious diseases and fitness to drive, or by court order.
Disclosures to all other parties: Your express consent is required before we will disclose your information
to third par-ties for any purpose other than to provide you with care, unless we are authorized to do so by law.
Examples of disclo-sures to other parties requiring your express consent include (but are not limited to)
third party medical examinations, insurance companies or lawyers. The Medical Group reserves the right to
disclose personal information when reasonably necessary to protect our organization, employees, and other users.
Can you withdraw consent?
You can withdraw your consent to have your information shared with other health care providers or other parties at any time,
except where the disclosure is authorized by law. However, please discuss this with your physician first, as this would
limit our ability to provide you with care.
How do you access the personal information held by this office?
You have the right to access your health record in a timely manner, including information not viewable on your Patient Portal.
If you request a copy of your record, one will be provided to you at a reasonable cost. If you wish to view the original record,
one of our staff must be present to maintain the integrity of the record, and a reasonable fee may be charged for this access.
Patient requests for access to the medical record can be made verbally, in writing, directed to the physician.
In extremely limited circumstances you may be denied access to your records, but only if providing access would create a
significant risk to you or to another person.
What if you feel your record is not accurate?
We make every effort to ensure that all of your information is recorded accurately. If an inaccuracy is identified, you can request that a note be made
to reflect this on your file.
How long do we keep information?
We retain patient records as required by law and professional regulations.
If you believe that this office has not replied to your access request or has not handled your personal information in a reasonable manner,
please address your concerns first with your doctor. If not resolved please provide this office with a written explanation of your concern.
You may also choose to make a complaint to the Office of the Information and Privacy Commissioner for BC, or the College of Physicians and
Surgeons of British Columbia.
Control of your Patient Portal User ID and Password
You are responsible for protecting your User ID and password and any actions taken with them. Do not share your User ID and password with anyone.
If you suspect that your password has been compromised for any reason, you should change it immediately. You can change your User ID/email
address and/or your password at any time.
Select a password that is meaningful to you but not obvious or easy to guess (such as your birth date, phone number, social insurance number
or similar information about your family). Do not write down your User ID and password, store it in a file on your computer or permit anyone
to observe you entering your User ID and password.
Security of Your Personal Information
The Medical Group and our technology partners use safeguards to protect your personal information against loss or theft and unauthorized access,
including when transferred between your computer and our server. Your access to the Health eGateway (Patient Portal) is a secure connection.
For additional protection, after three unsuccessful login at-tempts a user will be locked out. The Patient Portal website will automatically
log out after 15 minutes of inactivity.