Last Updated: 30th March 2015


Silverado Medical Clinic recognizes and respects your privacy when you use the Patient Portal service to securely schedule or amend an appointment with your family physician. Silverado Medical Clinic will use your information only for the purposes for which it is collected. By providing your personal information to us you agree that we may use it for these purposes only. You may withdraw your consent to these uses, but if you do, we will not be able to continue providing the services. Why We Collect Personal Information: We only collect and use your personal information (e.g. name, date of birth, personal health number, email address, etc) for the following purposes: to confirm your identity when you register for Silverado Medical Clinic Patient Portal to deliver the services that you have requested.

To manage your account and provide you with customer support, your email address will only be used to send important clinic related service messages; such as information about new services, notifications that there are new documents available for you to review in the Patient Portal (such as Laboratory results, documents or other test information) or changes to the services.

Disclosure of your Personal Information: We do not disclose your personal information to anyone; except in accordance with a legal obligation under a warrant, court order or subpoena. Silverado Medical Clinic reserves the right to disclose personal information when reasonably necessary to protect our clinic, users and employees and to enforce our policies and terms and conditions for use. Your personal information is not stored or sent outside Canada.

Control of your User ID and Password You are responsible for protecting your user ID and password and any actions taken with them. Do not share your user ID and password with anyone. If you suspect that your password has been compromised, for any reason, you should change it immediately. Select a password that is meaningful to you but not obvious or easy to guess such as; your birthdate, phone number, SIN number or similar information about your family. Do not write down your user ID and password, store it in a file on your computer or permit anyone to observe you entering your user ID and password. You can change your user ID/email address and/or your password at anytime.

Security of Your Personal Information Silverado Medical Clinic and our technology partners uses safeguards to protect your personal information against loss or theft and unauthorized access; including when transferred between your computer and our server. Your access to the Patient Portal is a secure connection. For additional protection, after 3 unsuccessful log in attempts a user will be locked out and the website will automatically log out after 15 minutes of inactivity. Only authorized employees who are bound by a confidentiality agreement, can access your personal information and only when require to perform their duties.

Changes to Silverado Medical Clinic Patient Portal privacy policy: From time to time we may update the Silverado Medical Patient Portal Privacy Policy We recommend you routinely check the Patient Portal or Silverado Medical Clinic website for changes

Questions, Concerns and Complaints If you have any questions or concerns regarding the handling of your personal information please contact us at 403-873-7300 You may also forward your privacy concerns directly to the office of the Information and Privacy Commissoner for Alberta at

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