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How do I deactivate my Account?

You can deactivate your account through the My Account page in your portal. Alernatively, we can do this for you at the clinic if you provide us with a written request or phone confirmation during clinic hours. Your clinical medical record will not be impacted in any way.

Where is my medical data stored?

The Mission Oaks Medical Centre Patient Portal accesses the same secure offsite database that we use in our clinic.  The database is located in a secure data centre hosted by TELUS in Calgary, AB.

I noticed an error in my medical record – what should I do?

If you notice an error or inconsistency in your record, please contact Mission Oaks Medical Centre and notify us about your concern. In the future you will be able to communicate any updates to your record using the Patient Portal Health Summary page.

How do I know my medical data is secure?

Our goal is to provide you with the best security currently available. Mission Oaks Medical Centre Patient Portal uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure.
For example, your personal information is protected while it is in transit between your computer and our server using security techniques such as encryption, which ensures that your personal information cannot be read or modified while it is being transferred.

Will I be required to change my password?

No, there are no mandated time restrictions requiring password changes.

What if I forget my password?

There is a self-serve password recovery mechanism in the Patient Portal. You will be prompted to answer the security questions you chose at registration. If you are unable to reset your password, you will require a new registration PIN from Mission Oaks Medical Centre.

How do you protect my personal information?

We are committed to protecting your personal information – both the information you provided for registration and the lab test information you access online. To prevent unauthorized access, several safeguards are used; such as complex passwords, encrypted information during transit, automatic log out of an account after a period of inactivity, and locking an account after several unsuccessful login attempts.

How do you protect my personal information?

We are committed to protecting your personal information – both the information you provided for registration and the lab test information you access online. To prevent unauthorized access, several safeguards are used; such as complex passwords, encrypted information during transit, automatic log out of an account after a period of inactivity, and locking an account after several unsuccessful login attempts.

What are the new options Mission Oaks Medical Centre has introduced for my care?
A major new innovation for us is a change in how we can communicate with you for your care. We now have many more options in providing the best care for you.

    Online Booking: If you are a registered patient with us and always attend our clinic rather than walk in clinics, we are able to offer online booking and a secure ‘portal’ that allows you to see test results and even send and receive messages about your care.
    Phone Appointments: We are happy to book phone appointments. This doesn’t remove the need to come in for important medical checks but helps when taking time out of a busy day to come in person would be difficult.
    Refill Regular Medications without an appointment: One of the biggest new benefits we’ve been able to set up for patients who always use our clinic is the ability to request refills on regular medications without coming in to the office. Ask your pharmacist to send us a request at least two business days before you need your refill and we will review your file and prescribe it for you. If you need any follow up we’ll let you know. In some urgent situations we may be able to complete requests in a shorter space of time but cannot guarantee it.
    Urgent Appointments: We are keen to ensure you always get timely care and so we have opened up urgent appointments for all our doctors that you can book the evening before and on the day if you need to see us. Most of the time you will be able to see your own doctor or their partner on the same day or the following day if you call or book on line. Occasionally we may need to fit you in with one of our other doctors who will always have access to your file. We encourage everyone to try and book appointments even if on the same day rather than walking in as this reduces wait times and means you are more likely to see your own doctor.
In summary, we’re delighted to bring these changes for our patients. We believe these improvements will allow our practice to meet all of your needs and prevent the use of walk in clinics.

Suggested routes for the most effective treatment and use of medical services:
    1. Minor acute complaints that do not require medical attention – see your local pharmacist or call 811 for the nurses help line. Our Website also contains many helpful links and tips at: http://www.missionoaksmedical.ca
    2. Regular follow up, complaints that aren’t settling or are worrisome, concerns about overall health, chronic health needs, – see your family doctor. We can always see you in the clinic on the same day and usually book you with your own doctor within a day or two of calling.
    3. Night time or weekend afternoon urgent or emergency needs – call 811 for the nurses help line or go to Mission ER
    4. Mission Emergency Department is available 24 hours when no other family doctor services are available for serious medical issues that need urgent care.
Where are you located and what are your hours of operation?
    The Mission Community Health Centre is located at 7298 Hurd Street, V2V 3H5.The building is easy to find (it is the red building right in front of the Mission Memorial Hospital) and Mission Oaks patients will have exclusive use of the car parking area beside the road in front of the hospital when all the improvements to car parking are complete in the early fall of 2017.
    Our opening hours are 8am to 6pm weekdays and 9am to 11am weekends (for urgent issues that can’t wait until the following week).

 

 

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