Sylvan Family Health Centre Patient Portal Privacy Policy
Last Updated: January 2016
Sylvan Family Health Centre recognizes and respects your privacy when you use the Sylvan Family Health Centre service to securely access your
electronic medical records on-line through the Sylvan Family Health Centre Patient Portal website. Sylvan Family Health Centre will use your information only for the purposes for
which it is collected. By providing your personal information to us, you agree that we may use it for these purposes only. You may withdraw your
consent at any time, however, we will then be unable to provide this service. We only collect and use your personal information (e.g. name, date of
birth, Personal Health Number, email address, etc.) for the following purposes: To confirm your identity when you register for Sylvan Family Health Centre
Patient Portal. To deliver the services that you have requested. To manage your account and provide you with customer support. Your e-mail address will
only be used to send important clinic related service messages such as; information about new services, notifications of new documents available for
your review in the Health eGateway (such as Laboratory results, documents or other information) or changes to services. Disclosure of Your Personal
Information: We do not disclose your personal information to anyone; except in accordance with a legal obligation under a warrant, court order or
subpoena. Sylvan Family Health Centre reserves the right to disclose personal information when reasonably necessary to protect our company, users and
employees and to enforce our policies and terms and conditions for use. Your Health eGateway personal information is not stored or sent outside
Canada. Control of Your User ID and Password: You are responsible for protecting your User ID and password and any actions taken with them. Do not
share your User ID and password with anyone. If you suspect that your password has been compromised for any reason, change it immediately. Select a
password that is meaningful to you but not obvious or easy to guess; such as your birth date, phone number, social insurance number or similar
information about your family. Do not write down your User ID and password, store it in a file on your computer or permit anyone to observe you
entering your User ID and password. You can change your User ID/email address and/or your password at any time. Security of Your Personal
Information: Sylvan Family Health Centre and our technology partners use safeguards to protect your personal information against loss or theft and
unauthorized access; including when transferred between your computer and our server. Your access to the Health eGateway is a secure connection. For
additional protection, after 3 unsuccessful login attempts a user will be locked out. The website will also automatically log out after 15 minutes of
inactivity. Only authorized employees, who are bound by a confidentiality agreement, can access your personal information and only when required to
perform their duties. Changes to the Sylvan Family Health Centre Portal Privacy Policy: From time to time we may update the Sylvan Family Health Centre Health
Patient Portal Privacy Policy. We recommend you routinely check the Sylvan Family Health Centre Patient Portal website for changes. Questions, Concerns and Complaints:
If you have any questions or concerns regarding the handling of your personal information please contact us at (403) 887-2224. You may also forward
your privacy concerns directly to the Office of the Information and Privacy Commissioner for Alberta at www.oipc.ab.ca.
MyDrPortal.com recognizes and respects your privacy when you use our
Sylvan Family Health Centre Patient Portal
service
to securely access your electronic medical records on-line through the
Sylvan Family Health Centre Patient Portal
website.
We will use your personal information only for the purposes for which
it is collected. By providing your personal information to us, you agree that we
may use it for these purposes only. You may withdraw your consent to these uses,
but if you do, we will not be able to continue providing the services.
Why We Collect Personal Information
We only collect and use your personal information (e.g. name, date
of birth, Personal Health Number, email address, etc.) for the following purposes:
-
To confirm your identity when you register for
Sylvan Family Health Centre Patient Portal
-
To deliver the services that you have requested
-
To manage your account and provide you with customer support
Your e-mail address will only be used to send important service messages;
such as information about new services or changes to the services.
Disclosure of Your Personal Information
We do not disclose your personal information to anyone; except if in
accordance with a legal obligation under a warrant, court order or subpoena.
MyDrPortal.com reserves the right to disclose personal information
when reasonably necessary to protect our company, users and employees and to enforce
our policies and terms and conditions for use.
Your
Sylvan Family Health Centre Patient Portal
personal information is not stored or sent outside Canada.
Control of Your User ID and Password
You are responsible for protecting your User ID and password and any
actions taken with them. Do not share your User ID and password with anyone. If
you suspect that your password has been compromised, for any reason, you should
change it immediately.
Select a password that is meaningful to you but not obvious or easy
to guess; such as your birth date, phone number, social insurance number or similar
information about your family. Do not write down your User ID and password, store
it in a file on your computer or permit anyone to observe you entering your User
ID and password.
You can change your User ID/email address and/or your password at any
time.
Security of Your Personal Information
MyDrPortal.com uses safeguards to protect your personal information
against loss or theft and unauthorized access; including when transferred between
your computer and our server. Your access to the Sylvan Family Health Centre Patient Portal website
is a secure connection. For additional protection, after 3 unsuccessful login attempts
a user will be locked out and the website will automatically log out after 15 minutes
of inactivity.
Only authorized employees, who are bound by a confidentiality agreement,
can access your personal information and only when required to perform their duties.
Changes to the Sylvan Family Health Centre Patient Portal Privacy Policy
From time to time we may update the
Sylvan Family Health Centre
Patient Portal
Privacy Policy. We recommend you routinely
check the Sylvan Family Health Centre Patient Portal website for changes.
Questions, Concerns and Complaints
If you have any questions or concerns regarding the handling of your
personal information please contact us at
info@SylvanFamilyHealth.com
.
You may also forward your privacy concerns directly to the Office of
the Information and Privacy Commissioner for BC at
www.oipc.bc.ca
.