How do I deactivate my Account?
Call South Shore Medical Clinic at (403) 793-8111 during clinic hours and we will deactivate your account for you. Your medical record will not be impacted in any way.
Where is my medical data stored?
The South Shore Medical Clinic Patient Portal accesses the same secure offsite database that we use in our clinic. The database is located in a secure data centre hosted by
TELUS in Calgary, AB, which has been designed to be highly available and with rigorous security.
I noticed an error in my medical record – what should I do?
If you notice an error or inconsistency in your record, please highlight your concern with your provider at your next appointment. If you feel it must be more urgently
addressed, please contact South Shore Medical Clinic at (403) 793-8111 and notify us about your concern.
How do I know my medical data is secure?
Our goal is to provide you with the best security currently available. South Shore Medical Clinic Patient Portal uses industry standard security practices to protect your personal
information from unauthorized access, use or disclosure.
For example, your personal information is protected while it is in transit between your computer and our server using security techniques such as encryption,
Will I be required to change my password?
No, there are no mandated time restrictions requiring password changes. However it is advisable to change your password from time to time, and if you have reason to believe
it may have been compromised in any way.
What if I forget my password?
There is a self-serve password recovery mechanism in the patient portal. Look for the link "Forgot Password". You will be prompted to answer the security questions
you chose at registration. If you are unable to reset your password, you will require a new registration PIN from South Shore Medical Clinic.
How do you protect my personal information?
We are committed to protecting your personal information – both the information you provided for registration and the lab test information you access online.
To prevent unauthorized access, several safeguards are used; such as complex passwords, encrypted information during transit, automatic log out of an account after a period of inactivity,
I have consented to give someone access to my medical record, but I now wish to revoke that consent. What do I do?
You may revoke your consent by faxing your intentions in writing to South Shore Medical Clinic at (403) 793-8111. For more information, please call the clinic at (403) 793-8111.
I used to be able to see my child’s medical record, but their profile is no longer available. Why is this?
As a matter of policy, The South Shore Medical Clinic requires explicit consent for access to your child’s medical record after their 13th birthday. We believe that by establishing trust
in the confidential nature of our relationship with your adolescent child, we can nurture a more open and forthright dialogue, resulting in better and more complete healthcare for
your child. We hope that you will understand and respect this approach. (There is no official age at which a child in AB can consent to health care; rather it depends on whether
they are capable to understand.) Your child is welcome to have their own portal account on South Shore Medical Clinic Patient Portal.
If you have any other questions regarding the South Shore Medical Clinic Patient Portal, we encourage you to please contact the clinic during business hours at (403) 793-8111.